Rules and clinical protocols 
Frequently Asked Questions Frequently Asked Questions
1. If a patient's complaint is unfounded, why is it displayed in the statistics?
The general statistics show all complaints received by the Fund.
However, when dividing into classifications, the fact that the complaint is unfounded is taken into account.
However, when dividing into classifications, the fact that the complaint is unfounded is taken into account.
2. What kind of medical care can foreigners who are in Kazakhstan rely on?
a:2:{s:4:"TEXT";s:2651:"All, without exception, foreign citizens can receive medical care if they are diagnosed with a disease that poses a danger to others. Its types and volumes are established by the Order of the Ministry of Health of the Republic of Kazakhstan dated October 9, 2020 No. 121. Medical care will be provided at the expense of GOBMP funds
Foreigners, citizens of the CIS countries, can receive emergency and emergency medical care for sudden acute conditions and diseases that threaten their life or the health of others, accidents, poisoning, injuries, childbirth and emergency conditions during pregnancy. From the moment when the threat to the patient's life or the health of others is eliminated and his transportation is possible, further medical care is provided on a paid basis. In this case, the financing will be at the expense of GOBMP funds. The basis for receiving such medical care will be the Agreement on the provision of medical care to citizens of the member States of the Commonwealth of Independent States, approved by the PPRK dated February 29, 2000 No. 320
Migrant workers and their immediate family members (spouse, children) living together who are citizens of one of the participating countries of the EAEU Treaty
Foreigners, citizens of the CIS countries, can receive emergency and emergency medical care for sudden acute conditions and diseases that threaten their life or the health of others, accidents, poisoning, injuries, childbirth and emergency conditions during pregnancy. From the moment when the threat to the patient's life or the health of others is eliminated and his transportation is possible, further medical care is provided on a paid basis. In this case, the financing will be at the expense of GOBMP funds. The basis for receiving such medical care will be the Agreement on the provision of medical care to citizens of the member States of the Commonwealth of Independent States, approved by the PPRK dated February 29, 2000 No. 320
Migrant workers and their immediate family members (spouse, children) living together who are citizens of one of the participating countries of the EAEU Treaty
3. When providing medical care, the reason for the treatment is "Acute illness (condition)/Exacerbation of a chronic disease" is it possible to select the diagnosis code Z00. 0 for examination.
The reason is "Acute illness (condition)/Exacerbation of a chronic disease" is suspected in an acute state of illness or exacerbation of previously known diseases. In this regard, for this reason, according to order No.KR DSM-37 dated April 27, 2022, the code Z00.0 cannot be used, in this regard, specific disease codes must be supplied.
The heading Z00-Z99 in ICD-10 is intended for those cases where the "diagnosis" or "problem" is not an illness, injury or external cause related to sections A00-Y89, but other circumstances.
This situation can arise mainly in two cases.
a) When a disabled person, who is not necessarily ill at the moment, applies to a healthcare institution for any special purpose, for example, to receive minor assistance or for maintenance in connection with a current condition: as an organ or tissue donor, for preventive vaccination or to discuss a problem that is not itself caused by illness or injury.
b) When there are any circumstances or problems affecting health, but at the moment they are not in themselves an illness or injury. Such factors can be detected during health surveys, during which the individual may be ill or healthy; they can also be recorded as additional circumstances that should be kept in mind when seeking help for any disease or injury.
The heading Z00-Z99 in ICD-10 is intended for those cases where the "diagnosis" or "problem" is not an illness, injury or external cause related to sections A00-Y89, but other circumstances.
This situation can arise mainly in two cases.
a) When a disabled person, who is not necessarily ill at the moment, applies to a healthcare institution for any special purpose, for example, to receive minor assistance or for maintenance in connection with a current condition: as an organ or tissue donor, for preventive vaccination or to discuss a problem that is not itself caused by illness or injury.
b) When there are any circumstances or problems affecting health, but at the moment they are not in themselves an illness or injury. Such factors can be detected during health surveys, during which the individual may be ill or healthy; they can also be recorded as additional circumstances that should be kept in mind when seeking help for any disease or injury.
