Rules and clinical protocols 
Frequently Asked Questions 1. If a patient's complaint is unfounded, why is it displayed in the statistics?
The general statistics show all complaints received by the Fund.
However, when dividing into classifications, the fact that the complaint is unfounded is taken into account.
However, when dividing into classifications, the fact that the complaint is unfounded is taken into account.
2. What kind of medical care can foreigners who are in Kazakhstan rely on?
Foreign citizens in Kazakhstan are divided into two categories: permanent and temporary residents.
Permanent resident foreigners confirm their status with a residence permit (yellow-pink certificate). The Code on the Health of the People and the Healthcare System of the Republic of Kazakhstan gives them equal rights and responsibilities in the healthcare system with the citizens of the Republic of Kazakhstan.
Temporarily residing foreigners without a residence permit receive medical care depending on the country of citizenship:
For diseases that pose a danger to others.
Citizens of the CIS countries receive emergency care for free (accidents, acute conditions, injuries, childbirth, etc.), but only until the threat to life or health is eliminated, after which treatment is paid according to the price list of clinics.
Migrant workers and members of their families from the EAEU member states (Kazakhstan, Russia, Belarus, Kyrgyzstan, Armenia) can receive emergency medical care and assistance from the list of CSHI if they have the status of insurance.
3. When providing medical care, the reason for the treatment is "Acute illness (condition)/Exacerbation of a chronic disease" is it possible to select the diagnosis code Z00. 0 for examination.
The reason is "Acute illness (condition)/Exacerbation of a chronic disease" is suspected in an acute state of illness or exacerbation of previously known diseases. In this regard, for this reason, according to order No.KR DSM-37 dated April 27, 2022, the code Z00.0 cannot be used, in this regard, specific disease codes must be supplied.
The heading Z00-Z99 in ICD-10 is intended for those cases where the "diagnosis" or "problem" is not an illness, injury or external cause related to sections A00-Y89, but other circumstances.
This situation can arise mainly in two cases.
a) When a disabled person, who is not necessarily ill at the moment, applies to a healthcare institution for any special purpose, for example, to receive minor assistance or for maintenance in connection with a current condition: as an organ or tissue donor, for preventive vaccination or to discuss a problem that is not itself caused by illness or injury.
b) When there are any circumstances or problems affecting health, but at the moment they are not in themselves an illness or injury. Such factors can be detected during health surveys, during which the individual may be ill or healthy; they can also be recorded as additional circumstances that should be kept in mind when seeking help for any disease or injury.
The heading Z00-Z99 in ICD-10 is intended for those cases where the "diagnosis" or "problem" is not an illness, injury or external cause related to sections A00-Y89, but other circumstances.
This situation can arise mainly in two cases.
a) When a disabled person, who is not necessarily ill at the moment, applies to a healthcare institution for any special purpose, for example, to receive minor assistance or for maintenance in connection with a current condition: as an organ or tissue donor, for preventive vaccination or to discuss a problem that is not itself caused by illness or injury.
b) When there are any circumstances or problems affecting health, but at the moment they are not in themselves an illness or injury. Such factors can be detected during health surveys, during which the individual may be ill or healthy; they can also be recorded as additional circumstances that should be kept in mind when seeking help for any disease or injury.
