Frequently Asked Questions

Planned hospitalization is when a patient goes to the hospital to receive treatment for chronic diseases and non–life-threatening conditions that do not require emergency medical intervention. Planned hospitalization is carried out through the portal “Bureau of Hospitalization”, taking into account the patient's choice of a medical organization.

Emergency hospitalization occurs when a patient has acute or life-threatening conditions that require immediate medical attention and hospitalization.

Source: Order of the Ministry of Health of the Republic of Kazakhstan dated March 24, 2022 No. KR- DSM-27 "On approval of the Standard of medical care in inpatient conditions in the Republic of Kazakhstan"

Indications for hospitalization may vary depending on the patient's condition, but usually include acute pain, exacerbations of chronic diseases, injuries or other medical problems requiring medical intervention and hospital supervision.

Source: Order of the Ministry of Health of the Republic of Kazakhstan dated March 24, 2022 No. KR- DSM-27 "On approval of the Standard of medical care in inpatient conditions in the Republic of Kazakhstan"

• Consult a doctor at the place of attachment. If there are indications, the attending physician of the polyclinic performs an examination, prescribes the studies necessary for the diagnosis of the disease in full.
• To undergo a (necessary) minimum examination in a polyclinic.
• Get a referral for hospitalization. You can choose a medical organization together with your doctor.
• Get a ticket for hospitalization, with which you can track the queue on the website of the “Bureau of Hospitalization” https://bg.eisz.kz/ 

• Identification card.
• The results of all analyses and diagnostic studies.
• Referral for hospitalization of the medical organization that sent for planned hospitalization.

Contact your local doctor: Get a referral for the necessary tests and specialist consultations.

List of examinations: Determined by the protocol of treatment of the disease with which they are hospitalized.

Terms: Examinations should be carried out no later than 10 days before hospitalization.

Additional studies: May be conducted if necessary to assess the patient's condition.

Information about your priority can be found in the Waiting List for regional and republican clinics.
*if there is a referral code

The triage system is the sorting of patients according to the urgency of medical care.

Patient groups:

• Red zone: Patients with life-threatening or high risk of deterioration, in need of emergency care.
• Yellow zone: Patients with a potential threat to their health, whose condition may worsen, need emergency care.
• Green zone: Patients without an immediate threat to life and health, do not require hospitalization.

All emergency patients go through a triage in the hospital's waiting room.

If hospitalization is not required, the doctor issues a conclusion with the results of the examination and recommendations. The nurse sends the information to the registry and issues a notification to the district doct